FAQs
Enjoy free delivery within mainland Singapore for all orders above S$200. For orders less than $200, there will be a small delivery fee of S$25.
We strive to deliver all orders within 1 - 2 working days. Once an order has been placed, our team will contact you to schedule the earliest possibly delivery slot. Should you not hear from us within 1 working day, kindly contact our office at 6766 5185. Please ensure that an authorised representative will be present during delivery as re-deliveries will be subject to additional charges.
Standard delivery time is from 9am to 6pm (Monday to Friday) and 9am to 12.30pm on Saturday. On public holidays and Sundays, we allow our hardworking team to rest.
Can’t wait to enjoy your wines and Riedel glassware? You can also choose to pick them up yourself at:
Collection address:
Cellarmaster Wines (S) Pte Ltd
Blk 219 Henderson Road
Henderson Industrial Park
#02-06 Singapore 159556
Opening Hours: Weekdays, 8.30 am to 5.00 pm (avoid lunch hour from 12.30 pm to 1.30 pm)
Tel: 6766 5185
Remember to call in advance and bring your order confirmation for quick processing.
Don’t forget to provide accurate order and address details. Missing or inaccurate details result in re-delivery* and delays.
*Re-deliveries come with a $25 fee.
We value your support and want to make sure your orders get to you safely. As such, we’ll need a signature upon delivery to acknowledge that all orders made it to the right place.
Customers are advised to, and shall be deemed to have inspected all goods upon delivery. Any wrong items, damages or incorrect quantities should be reported to Cellarmaster Wines, within three (3) days of purchase for corrective action. All return or exchange requests must be accompanied by proof of purchase. We reserve the right to reject any return, exchange deemed unfit or unreasonable. Click here to download the full return policy.
Your satisfaction is our utmost priority. Something not right? Drop us an email at orders@cmwines.com.sg and we’ll do our best to make things right.
WINES
While all our wines are permanently stored in a professional environment safe from humidity and direct sunlight, the possibility still exists for wines to be corked/oxidized or tainted. Should you suspect that your wine is not up to standard, let us know immediately.
RIEDEL
Due to the hand-crafting, small tolerances in the size and weight of every hand-made decanters and glasses, tiny bubbles, slight imperfections and surface variations, are a feature and acceptable part of the process which are not considered as defects. We will replace the Riedel glassware if they are deemed to have true defects.
All major credit and debit card payments are accepted such as VISA, MasterCard or American Express.